Frequently Asked Questions

No! At London Gemstone & Jewelry, we do not appraise gemstones. However, we can recommend customers for an appraisal at one of the reputable gemstone/jewelry appraisal organizations. In case you want us to get gemstones appraised by these institutes, we’ll also do it on your behalf.

At the customer’s request, we can get our loose gemstones and gemstones mounted in our jewelry certified by an independent gemstone laboratory before you complete your purchase.

London Gemstone & Jewelry ethically sources naturally occurring gemstones from across the globe. Most of our gemstones are natural and untreated. However, some gemstones do require treatment. In this case, the type of treatment they’ve undergone is clearly labeled and communicated to the client. 

We understand that you’re eagerly waiting for your order to arrive. London Gemstone & Jewelry is partnered with the best shipping and logistic companies around the world to ensure that your deliveries arrive on time. Typically, orders reach their destination within 2 to 5 working days if you reside in the UK.

Yes! We offer international shipping that is subject to potential charges and longer delivery times. Please get in touch with our representative to find out more about shipping for your specific region.

Yes! All orders placed through the website are subject to the united kingdom VAT

We are a quality-first company that specializes in providing top-tier jewelry. To check if we have any discounts, please check our website regularly or follow us on social media! We’re always posting important updates there.

Yes. We do have an office/warehouse where we operate from. However, London Gemstone & Jewelry is an online jewelry company. We leave no stone unturned to ensure that our customer service is unparalleled. From answering your queries in detail to providing after-purchase support, London Gemstone & Jewelry is always here to assist you through your shipping journey.