Shipping Policy

Last Updated: 05/01/2026

This Shipping Policy applies to purchases made through londongemstones.com.

Shipping & Delivery Options

Free Shipping

We offer free standard shipping on all orders over £100.00.

Shipping Methods

Shipping costs are calculated and displayed at checkout. We currently offer the following delivery options:

Order Processing

All orders are processed within 1-2 business days, excluding weekends and public holidays.

Once your order has been dispatched and handed over to the shipping carrier, you will receive a confirmation email containing your tracking information (where available).

Order Cancellations

Once an order has been submitted, processing begins immediately. Therefore, orders cannot be cancelled after they have been placed.

If you have any questions regarding your order, please contact us as soon as possible.

Returns

We accept returns within 14 days of the original purchase date.

To be eligible for a return:

• Items must be unused.

• Items must be returned in their original condition and packaging.

• Proof of purchase may be required.

Please note that certain products, including sale items, may not be eligible for return.

Delayed Orders

If there is a delay in processing your order before dispatch, you may be eligible to cancel your order and receive a full refund.

Please note that delays caused by the shipping carrier after dispatch are outside our control and are not the responsibility of Londongemstones.com.

For updates regarding a delayed shipment, we recommend contacting the shipping carrier directly using your tracking information.

Lost or Damaged Orders

Once an order has been handed over to the shipping carrier, responsibility for delivery transfers to the carrier.

Londongemstones.com is not liable for items that are lost or damaged during transit. However, if your order arrives damaged, please contact us and we will assist you in filing a claim with the shipping provider.

International Shipping

At this time, we only ship within the United Kingdom and Some part of Europe. If you require International shipment to other part of the world, please contact us for the available options including the price, Courier Service options and terms and condition.

If you have any questions regarding International delivery options, please contact us.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Email: info@londongemstones.com